Return & Refund Policy
At Onedercart, we strive to ensure customer satisfaction by offering quality products and a smooth shopping experience. This Return & Refund Policy outlines the conditions under which products can be returned, replaced, or refunded.
1. Eligibility for Returns
You may request a return or replacement if:
The product received is damaged, defective, or not working
An incorrect product was delivered
The product is missing parts or accessories
Return requests must be raised within 7 days from the date of delivery unless otherwise specified on the product page.
2. Non-Returnable Items
The following items are not eligible for return or refund:
Products damaged due to misuse, mishandling, or improper installation
Items without original packaging, accessories, or invoice
Products showing physical damage after delivery
Clearance or sale items (unless received damaged or defective)
Software, digital products, or downloadable items
3. Return Process
To initiate a return:
Log in to your Onedercart account and submit a return request, or
Contact our customer support with your order ID and issue details
Once the request is approved, return instructions will be provided.
4. Product Inspection & Approval
Returned products are subject to quality inspection
Approval is based on the condition of the product and compliance with this policy
Onedercart reserves the right to reject returns that do not meet policy criteria
5. Replacement Policy
Eligible products may be replaced with the same item
If a replacement is unavailable, a refund will be processed
Replacement delivery timelines may vary based on availability and location
6. Refund Policy
Refunds are initiated only after successful inspection and approval
Refunds will be processed to the original payment method
Processing time:
Online payments: 5–10 business days
UPI / Wallets / Cards: As per bank processing timelines
Shipping charges (if any) are non-refundable, unless the return is due to an error from Onedercart.
7. Cancellation Policy
Orders can be cancelled before shipment for a full refund
Orders once shipped cannot be cancelled
Cancellation refunds follow the same processing timeline as returns
8. Warranty-Based Products
Products covered under manufacturer warranty must be claimed directly with the brand/service center
Onedercart may assist in providing warranty information but does not handle warranty repairs
9. Exchange Policy
Exchanges are allowed only for eligible products and subject to availability
Exchange requests must comply with the same conditions as returns
10. Damaged or Tampered Packages
If the package appears damaged or tampered at the time of delivery:
Do not accept the delivery, or
Take clear photos/videos and report immediately to our support team
Failure to report such issues at delivery may result in rejection of the claim.
11. Changes to This Policy
Onedercart reserves the right to modify this Return & Refund Policy at any time without prior notice. Changes will be effective upon posting on the website.
12. Contact Us
For any return, refund, or replacement queries, please reach out via our Contact Us page or customer support channels listed on the website